Canceling Your Service

How to unsubscribe from Syncta

Angela avatar
Written by Angela
Updated over a week ago

Information Needed to Cancel

If you want to cancel your service with Syncta, please send us an email at support@syncta.com and include the following information:

  • Company name

  • Phone number

  • Reason for your cancellation

We will send you a confirmation email with the details of the cancellation, which will take effect on the last day of the current billing cycle. 

NOTE: If you want to download a copy of your data before your service ends, see our article about downloading a copy of your data to learn more.


Cancellation Terms

When canceling your service, please keep the following in mind:

Annual Plans

  • A full refund of a charge can only be issued if your request to cancel service was received on or before the 14th day after the charge was processed; there are no refunds after that.

  • If you cancel after the two week grace period, you will have service for the remainder of the subscription period that you paid for.

Monthly Plans

  • When you request to cancel service, you will continue to have service through the end of the calendar month and your account will be canceled at 11:59 p.m. (UTC time zone) on the last day of the month.

  • A full refund of a charge can only be issued if your request to cancel service was received on or before the third day of the month

  • Refunds for charges after the third day of the month can be issued in the form of a credit on your account for future charges of Syncta.

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