To see if a customer has received their emailed backflow test report, navigate to the Completed tests for an individual customer.  

Next to the completed tests, click the circle arrow icon

Please note that it takes from 5-10 minutes for the email history to be updated after sending a report.

On the next page you’ll be able to see what status the sent email is in. 

Once an email has been sent from Syncta, there are several responses you can expect to see: Sent, Delivered, Opened, and Blocked or Bounced.

Please see the following article for more information about troubleshooting email problems: Identifying and Fixing Email Problems.

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