When Syncta sends invoices, test reports, and survey reports on your behalf, they come directly from the email address email@example.com. However, it appears to send from the email address set up by you on the Company Options page. When an end user presses Reply to an email sent via Syncta, it is replied to automatically using the email you’ve set up in Syncta.
Occasionally an email server will override the Reply To email and directly respond to us.
Also, if an end user copies and pastes the email address firstname.lastname@example.org, they will receive an automated reply.
The automated reply shows the following message:
You sent an email to email@example.com and that email address is not monitored.
You likely intended to send this to one of our customers directly. Please correct the recipient address and resend the email.
If you need help with setting up your company email, or have any concerns, please reach out to the Syncta team.