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Why Can't I Log Into AutoPhil?
Why Can't I Log Into AutoPhil?

How to update Google Chrome cookies settings so you can log in

Angela avatar
Written by Angela
Updated over a week ago

Overview

If you've installed AutoPhil but are not able to log in, chances are you need to update your cookies settings in Google Chrome. The following article shows you how to update these settings.


Enable Syncta Cookies

Newer versions of Google Chrome might block Syncta's cookies by default. In order for AutoPhil to work correctly, you need to enable Syncta's cookies.

1. Right-click in the top left corner of your browser window.

2. Select Cookies.
3. On the Cookies in use window, select app.syncta.com, and then click Allow in the lower left corner of the window.

4. Click Done to save your changes.


Allow Cookies on the Purveyor's Site

Some water purveyor's sites use cookies that can prevent you from submitting to them using AutoPhil. For each purveyor that you will submit to using AutoPhil, we recommend following the steps below to ensure that they allow cookies.

1. Open the URL of the purveyor's site you want to check.

2. On the right side of the address bar, look for an eye icon.

3. Do one of the following:

  • If you do not see the eye icon at all, this purveyor's site does not use cookies and you will be able to submit to them using AutoPhil; you do not need to take further action.

  • If you see the eye icon without a line through it, this purveyor's site uses cookies, but you will still be able to submit to them using AutoPhil; you do not need to take further action.

  • If you see the eye icon with a line through it, this purveyor's site uses cookies and will prevent you from submitting to them using AutoPhil; go to the next step to change this setting.

4. Click the eye icon to open the following dialog box.

5. Click Site not working? to continue.

6. Click Allow Cookies; you will now be able to submit to this purveyor's site.

7. Repeat steps 1-6 for each purveyor's site that you want to check.

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