Real-Time Training: Want to add backflow assemblies now instead of reading about how to do it? Depending on your user role, click the button below to add backflow assemblies using our live step-by-step walk through.


Assembly data can be imported by the Syncta team. However, if you prefer to enter backflow assemblies manually, follow the steps below.

A customer record must exist before you can add an assembly. If you need help creating a customer record, see Adding Customers for more information.

1. Select Customers from the navigation menu.

2. Select a customer from the Existing Customers List.

3. Scroll to the Assemblies section near the bottom of the page and click +Assembly.

The Add Assembly page appears. 

4. Select one of the following from the required Service Location dropdown list:

  • Same as Customer: Select if the assembly is located at the same physical address as the customer.
  • Listed Address: Select if the assembly is located at a different physical address than the customer.
  • New Location: Select to add a new assembly location.

5. If you are a water purveyor, select a Hazard Type from the dropdown list.

Note: You set up the hazards listed here. Click here to set up a new hazard type.


6. Fill in the following required information:

  • Status: Select Active, Inactive, Removed or Replaced.
  • Water Purveyor: Select the water purveyor for this customer from the dropdown list.
    Note: If you do not see a purveyor in this list, you can add more at the bottom of the Manage Water Purveyors page.
  • Assembly Location: Type the location of the assembly, typically the city. You can also click Pick Assembly Location to select the location on a map.
    Note: Most special characters are allowed; do not use < > here, as they will cause Excel reports to not work.
  • Type: Select an option from the dropdown list. For example, double check, RPZ, etc.
    Note: We have pre-populated the manufacturer and model lists. If you need one added, please let us know!
  • Manufacturer: Select an option from the dropdown list.
  • Model: Select the related model from the dropdown list.
  • Size: Select the assembly size from the dropdown list.
  • Serial: Enter the serial number of the assembly.

Important! If any of these fields are blank, you cannot complete a test for this backflow assembly!

7. Fill in the following optional information:

  • Add Email: Click to add an email if you haven't already added one for the customer or service location.
  • Needs Appointment: Check this box if this customer requires an appointment.
  • Assembly Comment: Add an internal backflow assembly comment as needed.
  • Install Date: Select a date from the calendar that this assembly was installed at this service location.
  • Last Tested At: Select a date from the calendar that this assembly was last tested; leave blank if the backflow assembly has not been tested yet. 
  • Next Test Due: Select the date you want this assembly tested by. This date will be used to remind you when the assembly is due to be tested on the Upcoming Test page.
    Note: Click here for more information about the Upcoming Tests page.
  • Testing Frequency: Select how often this assembly should be tested from the dropdown list. For example, annually, quarterly, etc. This is also used to determine when the assembly is due to be tested and shown on the Upcoming Test page.
  • Notification Month: Select the month that you want to send this customer a notification.
    Note: Syncta does not automatically send notifications. This can be used to filter assemblies on the Search and Upcoming Tests pages.
  • Last Notified At: Select a date from the calendar that the customer was last notified; leave blank if the customer has not received a notification yet.

8. When you are finished making changes, click Save Assembly.

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