Troubleshooting

This collection helps you resolve various issues

Angela avatar Brock Sheehan avatar
17 articles in this collection
Written by Angela and Brock Sheehan

Forget Your Password?

How to reset your password
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Written by Angela
Updated over a week ago

Identifying and Fixing Email Problems

What it means when an email bounces and what actions you need to take to correct it
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Written by Brock Sheehan
Updated over a week ago

Tester Doesn't Appear in Dropdown Lists

Why can't I find a tester's name in a dropdown list?
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Written by Angela
Updated over a week ago

What if I Can't Complete a Test?

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Written by Angela
Updated over a week ago

Clearing Your Browser's Cache

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Written by Angela
Updated over a week ago

Handling Incorrect Map Pin Locations

What to do if a map pin shows an incorrect address or location
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Written by Brock Sheehan
Updated over a week ago

How Do I Change the Orientation on My Tablet?

Instructions for Android, iPad and Windows tablets
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Written by Brock Sheehan
Updated over a week ago

Syncta App is Slow

What to do if the app is slow on your computer, mobile device or tablet
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Written by Angela
Updated over a week ago

Syncta App Won't Open on My Android Phone

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Written by Angela
Updated over a week ago

Uninstalling and Reinstalling the Syncta App on Your iPhone

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Written by Angela
Updated over a week ago

No Fax Tone Detected

What this error means and how to fix it
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Written by Angela
Updated over a week ago

Internet Errors

Troubleshooting tips to help fix network protocol or 500 server errors
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Written by Angela
Updated over a week ago

Why Do I Get a 422 Error When Trying to Schedule a Test?

What to do if you get this error
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Written by Brock Sheehan
Updated over a week ago

Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal

How to update a keyboard that is missing a decimal
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Written by Brock Sheehan
Updated over a week ago

PDF Files Not Opening in Internet Explorer

What to do if you PDF files are not opening in Internet Explorer
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Written by Brock Sheehan
Updated over a week ago

Retry Post Processing, Mark Manually Processed

Resolve problem submissions
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Written by Brock Sheehan
Updated over a week ago

Problem Submissions

Understanding what problem submissions are and how to fix them
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Written by Brock Sheehan
Updated over a week ago