Do Not Reply Email Response

If a customer contacts the email address, they will receive this response.

Angela avatar
Written by Angela
Updated over a week ago

When Syncta sends invoices, test reports, and survey reports on your behalf, they come directly from the email address However, it appears to send from the email address set up by you on the Company Options page. When an end user presses Reply to an email sent via Syncta, it is replied to automatically using the email you’ve set up in Syncta. 

Occasionally an email server will override the Reply To email and directly respond to us.

NOTE: We are working on a long-term solution to ensure that all of these emails will be automatically forwarded to you.

​Also, if an end user copies and pastes the email address, they will receive an automated reply.

The automated reply shows the following message:


You sent an email to and that email address is not monitored.

You likely intended to send this to one of our customers directly. Please correct the recipient address and resend the email.

If you need help with setting up your company email, or have any concerns, please reach out to the Syncta team.

Did this answer your question?