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Email Notification Status

Information about what each notification status means

Angela avatar
Written by Angela
Updated over a week ago

Once you send a batch of email notifications, you can quickly scan to see which ones have/have not been opened, which ones have bounced back, been blocked, or dropped.

1. Select Notifications from the navigation menu.

2. On the Notifications page, find the notification batch that you want to view in the In-Progress Notifications section.

3. Click Details to view the email batch details.

4. The Status column will show one of the following for each email:

  • Clicked: The recipient clicked a link in your email.

  • Complete: Email has been opened.

  • Deferred: The recipient's email server was not ready to accept email from your IP address. Instead of blocking or bouncing the message, the recipient's provider will defer or temporarily delay receiving the message and wait for the email to be resent.

  • Dropped: Previous emails from Syncta bounced or were blocked; we will not continue to send emails to this address.

  • Exception: Email bounced back or was blocked.

  • Opened: The recipient opened your email.

  • Waiting response: Email has not been opened.

NOTE: You can also filter notifications by selecting an option from the Filter by delivery status dropdown list.

5. Click the View Email History icon next to any email for which you want to view more information.

The Email History for Record page shows more specific information about the email.

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