If you have external users that you want to use your submission portal, there are two roles you can create:
External users can be added on the Manage External Users page. Click here for more information about adding new external users.
If you have external users that you want to use your submission portal but only have access to limited information, you can assign them the Technician user role. Technicians can:
Only see pending and rejected tests assigned to them
Test assemblies that are assigned to them
View customers, service locations, and assemblies that are associated with tests assigned to them
Add new service locations (and related customers if not found)
Note: This option will only appear if the purveyor has allowed it. New service locations must be approved by the purveyor.
Add new assemblies for customers with tests that are assigned to them
Edit/replace assembly information associated with tests that are assigned to them
Note: Purveyors can choose whether they want to approve assembly changes before they go into effect or allow them to go into effect immediately.
Search for an assembly by Syncta ID or serial number
Search for an assembly by service location address
Note: This option will only appear if the purveyor has allowed it.
Edit their user information
Edit their gauge information
When applicable, view cart information
In addition being able to perform the same tasks as technicians, admins can also:
Edit gauge information for all users
Edit information for all users
Add/edit payment information
View payment history
View submission history