If you submitted a test report to the water purveyor using SynctaOne and receive this message, it likely means one of two things:

If the service location information is not the same in both systems or if it is missing in the water purveyor's system, a test report cannot be submitted. While the service location information required by a water purveyor can vary, this may include differences in the street address, city name, state, zip code, etc. 

For example, if the street address in Syncta shows 123 Main Street and the water purveyor's system shows 123 Main St, the test report cannot be submitted. Another example might be if the street address is the same in both systems, but the city is different, such as Beaverton in Syncta and beaverton in the water purveyor's system.

1. To find a "problem submission" test report, select Tests from the navigation menu, and then select Problem Submissions.

2. On the Problem Submissions page, click Review Problems next to the purveyor submission you want to review. 

3. On the Water Purveyor Submission page, scroll to the Problem Submissions section to review the test report details.

4. Click the Customer link to open the Customer page.  
5. Scroll to right below the Tests section to find the service location in question.
6. Verify the address, city, state, and zip code of the service location.

7. Open a new window in your browser and login to the water purveyor's system; verify the service location information.
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8. Do one of the following:

9. On the Edit Service Location page, update the Address, City, State, and Zip information as needed.

10. Click Update Service location at the top or bottom of the page to save your changes.
11. Ask the water purveyor whether they want you to resubmit the test report or if they want you to email the test report directly to them.
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12. Do one of the following: