Troubleshooting
This collection helps you resolve various issues
Why Can't I Log In?
Forgot Your Password?
Tester's Name Doesn't Appear in Dropdown Lists
What If I Can't Complete a Test?
Clearing Your Browser's Cache
Why Can't I View a PDF?
Why Did a PDF Test Report Update After It Was Submitted to the Purveyor?
Identifying and Fixing Email Problems
Handling Incorrect Map Pin Locations
How Do I Change the Orientation on My Tablet?
Syncta App is Slow
Syncta App Won't Open on My Android Phone
Uninstalling and Reinstalling the Syncta App on Your iPhone
iPad Troubleshooting - Syncta App Crashing
Internet Errors
Why Do I Get a 422 Error When Trying to Schedule a Test?
No Fax Tone Detected
Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal
PDF Files Not Opening in Internet Explorer
Problem Submissions
Tester Certification Not Found in System
Multiple assemblies found with serial number
No matching serial number found in the water purveyor's system
Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta
System Reports This is a Duplicate Submission
Retry Post Processing, Mark Manually Processed
Selected Gauge Has Expired in the System
System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure
Unknown Problem - Syncta Will Review
Tester Was Not Found in System
Assembly Type for This Test's Assembly Was Not Set
Service Location for This Test's Assembly Was Not Found
Gauge Was Not Found in System
Serial Not Found in System