Syncta App is Slow

What to do if the app is slow on your computer, mobile device or tablet

Angela avatar
Written by Angela
Updated over a week ago

Syncta recommends a download speed of at least 6 Mbps, which is the average speed for 3G mobile broadband. If Syncta is slow on your computer, mobile device, or tablet, it may be because your download speed is 3 Mbps, the minimum download speed required by Syncta.  

1. Check the speed of your internet connection by clicking on this link and then clicking GO.
2. Do one of the following:

  • If the download speed is less than 3 Mbps, please contact your internet service provider.

  • If the download speed is greater than 3 Mbps, try logging out of Syncta and then logging back in:  

3. Clear your cache: 

NOTE: You cannot clear an app's cache on an iPhone. See our article about uninstalling and reinstalling the Syncta app on your iPhone without losing any of your data.

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