If you submitted a test report to the water purveyor using SynctaOne and receive this message, it means there is another assembly in the water purveyor's system with the same serial number. You need to either correct the serial number in your system to match that of the water purveyor, or add the related Syncta ID, and then resubmit the test.

1. To find a problem submission, click Submissions with Problems on the Dashboard.

2. On the Problem Submissions page, click Review Problems next to the submission you want to review.

3. On the Water Purveyor Submission page, scroll to the Problem Submissions section, and make note of the assembly's serial number. Contact the purveyor to verify which assembly should be used for this test. We suggest asking them for the Syncta ID to ensure that the correct assembly will be submitted.
​

4. Once you've verified the correct assembly to submit, click Edit Test on the Water Purveyor Submission page.

5. At the top of the Perform Test page, click Edit Assembly.

6. Update the Serial or Water Purveyor Syncta ID field; if you do not know this information, contact the water purveyor.

7. Once one of these fields has been updated, click Update Assembly.

8. You return to the Perform Test page; click Save Test to save your results.

9. You return to the Water Purveyor Submission page; click Resubmit to Purveyor to send the updated results.

10. When the confirmation message appears, click OK to continue.
​

If the submission is successful, you will see it in the Tests in this submission section on this page. Otherwise, it will reflect any problem on the Problem Submission page.