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System Reports This is a Duplicate Submission
System Reports This is a Duplicate Submission

What this error means and how to fix it

Angela avatar
Written by Angela
Updated over a year ago

Overview

If you submitted a test report to the water purveyor using SynctaOne and receive this message, this likely means that you have already submitted a test report for this customer in the same calendar year.

This can also occur for customers who require testing more than once a year. For example, a customer with a fire sprinkler system may need to be tested every quarter. See the Customer Requires Testing More than Once a Year section below for more information about how to handle this.

Fix the Error

1. To find a "problem submission" test report, select Tests from the navigation menu, and then select Problem Submissions.

NOTE: You can also click the Submissions with Problems button in the Submissions section on the Dashboard.

2. On the Problem Submissions page, click Review Problems next to the submission you want to review.

3. On the Water Purveyor Submission page, scroll to the Problem Submissions section to review the test details.

4. Note the Test Date for the test report in question.


5. Do one of the following:

  • Log into your water purveyor's system and view the date that the last test report was submitted for this customer.

NOTE: Some systems will not allow you to view this information.

  • Contact your water purveyor and ask them to verify the date that the last test report was submitted for this customer. 

6. Do one of the following:

  • If a test report was recently submitted, click the Mark Manually Processed icon in the Problem Submissions section (see step 3). This indicates the test has been manually submitted to the water purveyor. Click OK in the popup window to remove this test report as a problem submission. You are now done.
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  • If the test report was submitted before the due date, go to step 7.

7. If the test due date is close to the current date, ask the water purveyor if you can submit the test report early. If they say:

  • Yes: Ask them if they want you to resubmit the test report via Syncta (see Retry Post Processing the test submissions) or if they want to you email it directly to them. If they want to you email the test report, click the Mark Manually Processed icon in the Problem Submissions section (see step 3). This indicates the test has been manually submitted to the water purveyor. Click OK in the popup window to remove this test report as a problem submission.

  • No - Wait to Submit: If they say you must wait to submit the test report until the due date, resubmit it in Syncta on the due date (see Retry Post Processing the test submissions). 

Customer Requires Testing More than Once a Year

If a customer requires testing more than once a year, ask the water purveyor if they can update the due date schedule in their system. 

Do one of the following:

  • If the water purveyor updates the test schedule for this customer, Retry Post Processing the test submissions. 

  • If water purveyor will not or cannot update the test schedule for this customer, click the Mark Manually Processed icon in the Problem Submissions section. This indicates the test has been manually submitted to the water purveyor. Click OK in the popup window to remove this test report as a problem submission.
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    To ensure that a test report for a customer is not submitted to a water purveyor, see our article about customers who require testing more than once a year to learn more.

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