Testing companies that use Syncta can submit directly to water purveyors that also use Syncta via the SynctaOne submission method. If there is a discrepancy between the two systems, the testing company will see what's called a "problem submission."

To review problem submissions, click Submissions with Problems on the Dashboard. We suggest monitoring this page regularly to ensure that purveyors receive all submitted tests.

Problem Submissions may occur for several reasons, including if a purveyor rejects a test submission, if Syncta can't find a matching serial number in the purveyor's system, or if passing test parameters in the purveyor's system are different than in the testing company's system. Syncta is as explicit as possible in explaining what needs to be corrected before a test can be submitted, and in which system the issue must be fixed. Sometimes you can fix the issue yourself, but in some cases, you will need to reach out to the water purveyor directly.

If a water purveyor also uses Syncta and rejects a test that you submitted to them, this will appear as a Problem Submission. To learn more, see our article about handling rejected tests from a water purveyor that uses Syncta.

Below are some of the most common error messages that you may see. Click on any of the links for detailed information:  

There may be unique errors that are generated depending on your water purveyor’s system, such as if there is a mismatched meter number or when the water purveyor's system requires payment. In these cases, login to your water purveyor's system and make the appropriate changes.