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Troubleshooting
Troubleshooting
This collection helps you resolve various issues
33 articles in this collection
Written by
Angela
Why Can't I Log In?
Suggestions to Help You Figure Out Login Issues
Written by
Angela
Updated over a week ago
Forgot Your Password?
How to reset your password
Written by
Angela
Updated over a week ago
Tester's Name Doesn't Appear in Dropdown Lists
Why can't I find a tester's name in a dropdown list?
Written by
Angela
Updated over a week ago
What If I Can't Complete a Test?
How to use Bypass Validation to submit a partial or incomplete test
Written by
Angela
Updated over a week ago
Clearing Your Browser's Cache
Written by
Angela
Updated over a week ago
Why Can't I View a PDF?
Solutions That Help You View PDFs in Syncta
Written by
Angela
Updated over a week ago
Why Did a PDF Test Report Update After It Was Submitted to the Purveyor?
Written by
Angela
Updated over a week ago
Identifying and Fixing Email Problems
What it means when an email bounces and what actions you need to take to correct it
Written by
Angela
Updated over a week ago
Handling Incorrect Map Pin Locations
What to do if a map pin shows an incorrect address or location
Written by
Angela
Updated over a week ago
How Do I Change the Orientation on My Tablet?
Instructions for Android, iPad and Windows tablets
Written by
Angela
Updated over a week ago
Syncta App is Slow
What to do if the app is slow on your computer, mobile device or tablet
Written by
Angela
Updated over a week ago
Syncta App Won't Open on My Android Phone
What to do if the app won't open or if you see a white screen
Written by
Angela
Updated over a week ago
Uninstalling and Reinstalling the Syncta App on Your iPhone
Written by
Angela
Updated over a week ago
iPad Troubleshooting - Syncta App Crashing
What to do if the Syncta App is Crashing on an iPad
Written by
Angela
Updated over a week ago
Internet Errors
Troubleshooting tips to help fix network protocol or 500 server errors
Written by
Angela
Updated over a week ago
Why Do I Get a 422 Error When Trying to Schedule a Test?
What to do if you get this error
Written by
Angela
Updated over a week ago
No Fax Tone Detected
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal
How to update a keyboard that is missing a decimal
Written by
Angela
Updated over a week ago
PDF Files Not Opening in Internet Explorer
What to do if you PDF files are not opening in Internet Explorer
Written by
Angela
Updated over a week ago
Problem Submissions
Tester Certification Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Multiple assemblies found with serial number
What this error means and how to fix it
Written by
Angela
Updated over a week ago
No matching serial number found in the water purveyor's system
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta
How to handle rejected test submissions sent back from a water purveyor that uses Syncta
Written by
Angela
Updated over a week ago
System Reports This is a Duplicate Submission
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Retry Post Processing, Mark Manually Processed
Resolve problem submissions
Written by
Angela
Updated over a week ago
Selected Gauge Has Expired in the System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Unknown Problem - Syncta Will Review
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Tester Was Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Assembly Type for This Test's Assembly Was Not Set
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Service Location for This Test's Assembly Was Not Found
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Gauge Was Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Serial Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago