Troubleshooting

Forgot Your Password?

How to reset your password

Written by Angela
Updated over a week ago

Tester Doesn't Appear in Dropdown Lists

Why can't I find a tester's name in a dropdown list?

Written by Angela
Updated over a week ago

What if I Can't Complete a Test?

Written by Angela
Updated over a week ago

Clearing Your Browser's Cache

Written by Angela
Updated over a week ago

Identifying and Fixing Email Problems

What it means when an email bounces and what actions you need to take to correct it

Written by Brock Sheehan
Updated over a week ago

Handling Incorrect Map Pin Locations

What to do if a map pin shows an incorrect address or location

Written by Brock Sheehan
Updated over a week ago

How Do I Change the Orientation on My Tablet?

Instructions for Android, iPad and Windows tablets

Written by Brock Sheehan
Updated over a week ago

Syncta App is Slow

What to do if the app is slow on your computer, mobile device or tablet

Written by Angela
Updated over a week ago

Syncta App Won't Open on My Android Phone

Written by Angela
Updated over a week ago

Uninstalling and Reinstalling the Syncta App on Your iPhone

Written by Angela
Updated over a week ago

No Fax Tone Detected

What this error means and how to fix it

Written by Angela
Updated over a week ago

Internet Errors

Troubleshooting tips to help fix network protocol or 500 server errors

Written by Angela
Updated over a week ago

Why Do I Get a 422 Error When Trying to Schedule a Test?

What to do if you get this error

Written by Brock Sheehan
Updated over a week ago

Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal

How to update a keyboard that is missing a decimal

Written by Brock Sheehan
Updated over a week ago

PDF Files Not Opening in Internet Explorer

What to do if you PDF files are not opening in Internet Explorer

Written by Brock Sheehan
Updated over a week ago

Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta

How to handle rejected test submissions sent back from a water purveyor that uses Syncta

Written by Angela
Updated over a week ago

System Reports This is a Duplicate Submission

What this error means and how to fix it

Written by Angela
Updated over a week ago

Retry Post Processing, Mark Manually Processed

Resolve problem submissions

Written by Brock Sheehan
Updated over a week ago

Selected Gauge Has Expired in the System

What this error means and how to fix it

Written by Angela
Updated over a week ago

System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure

What this error means and how to fix it

Written by Angela
Updated over a week ago

Unknown Problem - Syncta Will Review

What this error means and how to fix it

Written by Angela
Updated over a week ago

Tester Was Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago

Device Type for This Test's Device Was Not Set

What this error means and how to fix it

Written by Angela
Updated over a week ago

Service Location for This Test's Device Was Not Found

What this error means and how to fix it

Written by Angela
Updated over a week ago

Gauge Was Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago

Serial Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago