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Troubleshooting
Troubleshooting
This collection helps you resolve various issues
33 articles in this collection
Written by
Brock Sheehan
and
Angela
Why Can't I Log In?
Suggestions to Help You Figure Out Login Issues
Written by
Angela
Updated over a week ago
Forgot Your Password?
How to reset your password
Written by
Angela
Updated over a week ago
Tester's Name Doesn't Appear in Dropdown Lists
Why can't I find a tester's name in a dropdown list?
Written by
Angela
Updated over a week ago
What if I Can't Complete a Test?
Written by
Angela
Updated over a week ago
Clearing Your Browser's Cache
Written by
Angela
Updated over a week ago
Why Can't I View a PDF?
Solutions That Help You View PDFs in Syncta
Written by
Angela
Updated over a week ago
Why Did a PDF Test Report Update After It Was Submitted to the Purveyor?
Written by
Angela
Updated over a week ago
Identifying and Fixing Email Problems
What it means when an email bounces and what actions you need to take to correct it
Written by
Brock Sheehan
Updated over a week ago
Handling Incorrect Map Pin Locations
What to do if a map pin shows an incorrect address or location
Written by
Brock Sheehan
Updated over a week ago
How Do I Change the Orientation on My Tablet?
Instructions for Android, iPad and Windows tablets
Written by
Brock Sheehan
Updated over a week ago
Syncta App is Slow
What to do if the app is slow on your computer, mobile device or tablet
Written by
Angela
Updated over a week ago
Syncta App Won't Open on My Android Phone
How to update settings on your Android phone so the Syncta app will open again
Written by
Angela
Updated this week
Uninstalling and Reinstalling the Syncta App on Your iPhone
Written by
Angela
Updated over a week ago
iPad Troubleshooting - Syncta App Crashing
What to do if the Syncta App is Crashing on an iPad
Written by
Angela
Updated over a week ago
Internet Errors
Troubleshooting tips to help fix network protocol or 500 server errors
Written by
Angela
Updated over a week ago
Why Do I Get a 422 Error When Trying to Schedule a Test?
What to do if you get this error
Written by
Brock Sheehan
Updated over a week ago
No Fax Tone Detected
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal
How to update a keyboard that is missing a decimal
Written by
Brock Sheehan
Updated over a week ago
PDF Files Not Opening in Internet Explorer
What to do if you PDF files are not opening in Internet Explorer
Written by
Brock Sheehan
Updated over a week ago
Problem Submissions
Tester Certification Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Multiple assemblies found with serial number
What this error means and how to fix it
Written by
Angela
Updated over a week ago
No matching serial number found in the water purveyor's system
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta
How to handle rejected test submissions sent back from a water purveyor that uses Syncta
Written by
Angela
Updated over a week ago
System Reports This is a Duplicate Submission
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Retry Post Processing, Mark Manually Processed
Resolve problem submissions
Written by
Brock Sheehan
Updated over a week ago
Selected Gauge Has Expired in the System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Unknown Problem - Syncta Will Review
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Tester Was Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Assembly Type for This Test's Assembly Was Not Set
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Service Location for This Test's Assembly Was Not Found
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Gauge Was Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago
Serial Not Found in System
What this error means and how to fix it
Written by
Angela
Updated over a week ago