Troubleshooting

Forgot Your Password?

How to reset your password

Written by Angela
Updated over a week ago

Tester Doesn't Appear in Dropdown Lists

Why can't I find a tester's name in a dropdown list?

Written by Angela
Updated over a week ago

What if I Can't Complete a Test?

Written by Angela
Updated over a week ago

Clearing Your Browser's Cache

Written by Angela
Updated over a week ago

Identifying and Fixing Email Problems

What it means when an email bounces and what actions you need to take to correct it

Written by Brock Sheehan
Updated over a week ago

Handling Incorrect Map Pin Locations

What to do if a map pin shows an incorrect address or location

Written by Brock Sheehan
Updated over a week ago

How Do I Change the Orientation on My Tablet?

Instructions for Android, iPad and Windows tablets

Written by Brock Sheehan
Updated over a week ago

Syncta App is Slow

What to do if the app is slow on your computer, mobile device or tablet

Written by Angela
Updated over a week ago

Syncta App Won't Open on My Android Phone

Written by Angela
Updated over a week ago

Uninstalling and Reinstalling the Syncta App on Your iPhone

Written by Angela
Updated over a week ago

No Fax Tone Detected

What this error means and how to fix it

Written by Angela
Updated yesterday

Internet Errors

Troubleshooting tips to help fix network protocol or 500 server errors

Written by Angela
Updated over a week ago

Why Do I Get a 422 Error When Trying to Schedule a Test?

What to do if you get this error

Written by Brock Sheehan
Updated over a week ago

Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal

How to update a keyboard that is missing a decimal

Written by Brock Sheehan
Updated over a week ago

PDF Files Not Opening in Internet Explorer

What to do if you PDF files are not opening in Internet Explorer

Written by Brock Sheehan
Updated over a week ago

Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta

How to handle rejected test submissions sent back from a water purveyor that uses Syncta

Written by Angela
Updated over a week ago

System Reports This is a Duplicate Submission

What this error means and how to fix it

Written by Angela
Updated over a week ago

Retry Post Processing, Mark Manually Processed

Resolve problem submissions

Written by Brock Sheehan
Updated over a week ago

Selected Gauge Has Expired in the System

What this error means and how to fix it

Written by Angela
Updated over a week ago

System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure

What this error means and how to fix it

Written by Angela
Updated over a week ago

Unknown Problem - Syncta Will Review

What this error means and how to fix it

Written by Angela
Updated over a week ago

Tester Was Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago

Device Type for This Test's Device Was Not Set

What this error means and how to fix it

Written by Angela
Updated over a week ago

Service Location for This Test's Device Was Not Found

What this error means and how to fix it

Written by Angela
Updated over a week ago

Gauge Was Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago

Serial Not Found in System

What this error means and how to fix it

Written by Angela
Updated over a week ago