Troubleshooting
This collection helps you resolve various issues
By Angela1 author33 articles
- Why Can't I Log In?
- Forgot Your Password?
- Tester's Name Doesn't Appear in Dropdown Lists
- What If I Can't Complete a Test?
- Clearing Your Browser's Cache
- Why Can't I View a PDF?
- Why Did a PDF Test Report Update After It Was Submitted to the Purveyor?
- Identifying and Fixing Email Problems
- Handling Incorrect Map Pin Locations
- How Do I Change the Orientation on My Tablet?
- Syncta App is Slow
- Syncta App Won't Open on My Android Phone
- Uninstalling and Reinstalling the Syncta App on Your iPhone
- iPad Troubleshooting - Syncta App Crashing
- Internet Errors
- Why Do I Get a 422 Error When Trying to Schedule a Test?
- Numerical Keyboard on My Smartphone or Tablet is Missing a Decimal
- PDF Files Not Opening in Internet Explorer
- Problem Submissions
- Tester Certification Not Found in System
- Multiple devices found with serial number
- No matching serial number found in the water purveyor's system
- Handling Rejected Test Submissions From a Water Purveyor That Uses Syncta
- System Reports This is a Duplicate Submission
- Retry Post Processing, Mark Manually Processed
- Selected Gauge Has Expired in the System
- System Reports the Results for This Test Indicate That it Passed But You Indicated a Failure
- Unknown Problem - Syncta Will Review
- Tester Was Not Found in System
- Assembly Type for This Test's Assembly Was Not Set
- Service Location for This Test's Assembly Was Not Found
- Gauge Was Not Found in System
- Serial Not Found in System